Service Request Ticket - # 30852

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2009 09:28 AM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010387[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0033933; P4-1.7Ghz
Serial No. D00BX01 Location PDR

CPU Unknown


OS Unknown Software Windows XP Pro from P0049292, Macromedia Studio MX 2004 with Flash MX Pro 2004 from P0046543,

Wired NIC 00:02:B3:64:EF:DB

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 06, 2009 03:38 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Mar 06, 2009 03:38 PM 
Completed.  Ran Windows Update, installing SP3 as
well as many more.  Un-bound, then bound to MASH
again.  Copied wResetSUSClientID batch file to all
users' startup folder.  Ran the new Sophos
installer from plowking.  Uninstalled Windows
Defender, as it was causing an error.  Ran Java
updates.  This machine is VERY, VERY SLOW, and my
goal was to enable the user to limp along until a
better machine is handed down as the result of a
new purchase higher up in the department.
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Dale Goodell Mar 05, 2009 03:51 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Mar 05, 2009 01:24 PM 
I am working on this between other tasks.  Expect
to have this finished by Monday, 3/9.
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Dale Goodell Mar 04, 2009 03:53 PM 
I will continue working on this task Thursday morning.
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Dale Goodell Mar 04, 2009 02:15 PM 
Machine is old and slow (4300).  I have upgraded
to the latest version of Microsoft Update.  I now
have the machine searching for all of the latest
updates, and will install them when this has
finished.  This will probably take some time.  I
am working on this task amongst others this afternoon.
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Brian Berkley Mar 04, 2009 01:20 PM 
Its likely that I purged its machine account.  It
will need to be unbound, and rebound to the domain.
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Dale Goodell Mar 04, 2009 01:11 PM 
I will take this task.
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Cinthya Mendez-Garcia Mar 04, 2009 09:30 AM 
computer is an older machine, says the machine 
was turned off for several months. 

says maybe it might need some updates and 
maintenance to get it to work again. 

available times:
today until 5pm 

rest of week 8am-5pm
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