Service Request Ticket - # 30862

Service Request Information

CONTACT Name Griffin, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2009 11:54 AM
Department College of Liberal Arts and Sciences Phone 89371
Location Email griffins@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031285[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CN0F532H7161886AADVS Location PDR

CPU Unknown


OS Unknown Software
TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Mar 10, 2009 01:01 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 10, 2009 01:01 PM 
Stanley went over and installed those programs
today. I'll bring this computer to Tricia's
attention when I see her next since it is still
freezing.
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Kate Bappe Mar 09, 2009 11:21 AM 
It is still freezing. 
When her computer was "cleaned" she lost some 
programs she would like these restored. She needs 
microsoft office outlook, filemaker, dreamweaver, 
adobe css, a photo editing program and adobe 
profesional 7.0.

Will be in office all day maybe be later than 5 
today.
She will be in her office all week from 9-5.

Is in room ED 202I.
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Adam Shinn Mar 05, 2009 01:18 PM 
Task reassigned to Richard Kavanagh.
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Adam Shinn Mar 05, 2009 01:18 PM 
Also, she leaves the office today at 3, and would
like the computer put back tonight also if possible.
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Adam Shinn Mar 05, 2009 01:16 PM 
She is going to make sure everything she wants to
keep is copied to her H: and we are just going to
re-image it today to solve the slow/crashing issues.
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Adam Shinn Mar 04, 2009 04:50 PM 
Task reassigned to Adam Shinn.
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Casey Sonflieth Mar 04, 2009 11:54 AM 
****This is an email****

Hello, 
 
My computer has been having problems this 
morning... I have had to re-start and re-boot 
completely twice already.  It seems to be 
connected a little bit with the file maker 
program since is was working slow..but working 
until I opened FM, then froze.  All programs 
froze at that point.  HELP!!  I have turned it 
off again and restarted and just using email 
right now.  Any  suggestions?  Thanks,   Susan 
 
My computer tower has WOU #  20031285[Edit Inv]
 
Thanks, Susan 
 
Susan Griffin,  
 
  
Teacher Education Graduate Program 

Development Coordinator

     

College of Education

Western Oregon University

345 N. Monmouth Ave.,

Monmouth, OR  97361

Phone: 503-838-8704   Fax: 503-838-8228

E-mail:  griffins@wou.edu

www.wou.edu/education
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