Service Request Ticket - # 30889

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2009 11:50 AM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080359[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 20in, 2.66GHz Intel Core 2 Duo # Z0FE
Serial No. SQP8350JWZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067558, Adobe Design Premium CS5 MAC from P0075621 installed as Adobe CS4 Design Premium for MAC July 2010, Apple Final Cut Studio 2 from P0067508 to be replaced by Apple Final Cut Studio 3 from P0075620

Wired NIC 00:22:41:2F:B1:CE


Wireless NIC 00:21:E9:E2:CD:A7


Bluetooth NIC 00:21:E9:D7:C9:B9

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact spierce@wou.edu 88925

Tracking

Entered by Date Memo
Stephen Pierce
Email

Public
Entered by Date Memo
Stephen Pierce Mar 30, 2009 12:17 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Stephen Pierce Mar 30, 2009 12:17 PM 
spoke with Scott and problem is resolved; closing
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Stephen Pierce Mar 30, 2009 12:17 PM 
Task reassigned to Stephen Pierce.
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Stanley Ratcliff Mar 09, 2009 09:19 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Mar 09, 2009 09:19 AM 
Called and left a VM requesting availability times
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Brian Berkley Mar 06, 2009 01:37 PM 
Dongle
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Joan Guralnick Mar 05, 2009 11:51 AM 
Priority changed from (3) Priority to (2) High Priority.
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Chris Marsaglia Mar 05, 2009 11:51 AM 
Can not open Vector works. Can not prepare for 
class. Says it is a network problem.
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