Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Van Steeter, Mark_old	Date	Mar 05, 2009 01:04 PM
	Department	Social Science	Phone	88855
	Location		Email	vanstem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080621 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SCZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:98:B7:F9
	Wireless NIC	00:23:12:1D:7C:47
	Bluetooth NIC	00:23:12:42:91:48

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 16, 2009 10:33 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 16, 2009 10:33 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	Mar 16, 2009 10:33 AM	I spoke with him this morning, he was trying to use Cougar. Told him to use elixir. He called back and said its working for him now.	Add Attachment
Stanley Ratcliff	Mar 13, 2009 10:14 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Mar 13, 2009 10:14 AM	Called and left VM asking for availability.	Add Attachment
Brian Berkley	Mar 13, 2009 09:09 AM	I am guessing that he needs to connect to smb://elixir/mydocuments or he lacks permissions on an I or K drive somewhere.... Left VM.	Add Attachment
Kate Bappe	Mar 12, 2009 08:19 PM	Task reassigned to UCS Tech.	Add Attachment
Kate Bappe	Mar 12, 2009 08:19 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kate Bappe	Mar 12, 2009 08:19 PM	Task reassigned to Kate Bappe.	Add Attachment
Kate Bappe	Mar 12, 2009 08:18 PM	**This is an email** Thanks for the service, but one of the things you said would work does not. Please re-schedule a time for me. Mark M. Van Steeter Geography HSS 216 Times: Finals week: M, T, R, F Please help! I still cannot save to the network drive! (new MAC). Please respond ASAP. Thanks, Mark	Add Attachment
Stanley Ratcliff	Mar 09, 2009 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 09, 2009 11:08 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Chris Marsaglia	Mar 05, 2009 01:06 PM	He will be available between 4 and 5	Add Attachment
Joan Guralnick	Mar 05, 2009 01:06 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joan Guralnick	Mar 05, 2009 01:06 PM	Trouble saving things to the server, excel he can open but can not save it. It is saying he is not authorized or it is read only. He would appreciate if a tech came over and helped him out.	Add Attachment