Service Request Ticket - # 30916

Service Request Ticket - # 30916

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Case, Shelby	Date	Mar 05, 2009 06:44 PM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031390 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell P1500 laser personal printer
	Serial No.	7X1D431	Location	PDR
	Model	KR07Y599059583BS9KXP	Hostname
	Notes	USB personal laser	Ink/Toner Refill

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 12, 2009 02:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 12, 2009 02:18 PM	I went and looked at this a while ago. This is our loaner printer that we should have back by now. I cou;dn't get it to jam. I think it was the way he was feeding the paper into the printer.	Add Attachment
Joan Guralnick	Mar 09, 2009 02:55 PM	Task reassigned to Adam Wehner.	Add Attachment
Joan Guralnick	Mar 09, 2009 02:55 PM	I explained we only administer supplies for printers in the Student labs. This printer is still jamming and it is his only printer so he still needs tech support.	Add Attachment
Stephen Pierce	Mar 09, 2009 02:28 PM	Task reassigned to UCS Tech.	Add Attachment
Stephen Pierce	Mar 09, 2009 02:28 PM	We do not have toner for this printer in the APSC lab. Changing Primary Tech to UCS Tech as I don't know where to go with this.	Add Attachment
Stephen Pierce	Mar 09, 2009 02:25 PM	He left a message on APSC VM. Returned call. Printing now and looks like toner might be okay, but, not sure if toner was changed or not. It still jams on the 2nd page.	Add Attachment
Nick Brizendine	Mar 06, 2009 03:00 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Nick Brizendine	Mar 06, 2009 03:00 PM	He called back and requested a P-1500 Toner cartridge. His office is downstairs in the studnet media center of the WUC building.	Add Attachment
Kate Bappe	Mar 06, 2009 01:51 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Sarah Callaway	Mar 05, 2009 09:11 PM	He also says he is having trouble printing, because the printer keeps jamming.	Add Attachment
Sarah Callaway	Mar 05, 2009 06:46 PM	He called asking for a new cartridge as his current one is low on ink, but he didn't say what type or what room he is in. I am not even sure if this is a request for a student lab, so I asked him to call or email us. If it is a student lab request we can take care of it, if not, we will have to direct him to the appropriate department.	Add Attachment