Service Request Ticket

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Service Request Information

CONTACT	Name	Griffin, Susan	Date	Mar 06, 2009 08:36 AM
	Department	College of Liberal Arts and Sciences	Phone	89371
	Location		Email	griffins@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031285 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	CN0F532H7161886AADVS	Location	PDR
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 21, 2009 11:19 AM	I fixed sophos, you need to make sure you install sophos from: \\plowking\interchk\esxp\setup.exe	Add Attachment
Brian Berkley	Apr 21, 2009 11:17 AM	Task reassigned to Dale Goodell.	Add Attachment
Brian Berkley	Apr 21, 2009 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 21, 2009 11:17 AM	Setup outlook to talk to imap. java connector is incompatible. also, WRONG SOPHOS installed	Add Attachment
Cinthya Mendez-Garcia	Apr 20, 2009 02:57 PM	**This is an email** Hello, In reference to the service request where you can and installed the new computer today..THANKS!!! I am not able to open the office outlook. When I try it gives me this message, "Cannot open your default e-mail folders. An unexpected error hs occurred. MAPI was unalbe to load information service SJMS.DLL. Be sure the service is correclty installed and configured." Any suggestions??? Thanks, Susan	Add Attachment
Cinthya Mendez-Garcia	Apr 20, 2009 02:57 PM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Apr 20, 2009 02:57 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Dale Goodell	Apr 20, 2009 01:00 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Apr 20, 2009 01:00 PM	Completed. Upgraded to Office Pro 2007 per Susan's request. Also transferred FileMaker Pro 9 license from her old machine, at her request.	Add Attachment
Dale Goodell	Apr 17, 2009 03:14 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Apr 17, 2009 03:13 PM	Machine has been ghosted and additional applications installed. Ready to deliver.	Add Attachment
Dale Goodell	Apr 17, 2009 03:13 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 16, 2009 11:08 AM	W#20080486 cpu and W#20080513monitor is on counter in ITC008 with GFA setup form	Add Attachment
Tricia Flaherty	Apr 16, 2009 11:07 AM	Task reassigned to New Equip. Setup.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 03:09 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 03:09 PM	I got outlook set up for her. She is taking the week of spring break off but said we where welcome to replace her computer while she's gone if we are able. Also she would like to run dual monitors once her new computer comes in.	Add Attachment
Chris Marsaglia	Mar 19, 2009 01:00 PM	today she will be at her desk all day today, and she will not be there over spring break.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 11:48 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 11:46 AM	Task reassigned to UCS Tech.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 11:46 AM	I talked to Tricia and since this computer is still freezing we're going to replace it. I called and left a voice mail asking for times we could come by and setup outlook for her.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 11:43 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Adam Bates	Mar 18, 2009 04:33 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Adam Bates	Mar 18, 2009 04:33 PM	**This is an email** Since whatever was done has served to make Susan's life more difficult, it would be good if we could request that this be done by Friday afternoon end of business day. She indicated to the person that was here that many of her programs had disappeared which she definitely needs. She will be accessing her computer remotely while on vacation and having her Outlook back and Thunderbird gone would be most helpful. Thank you, Jenny Lacey	Add Attachment
Adam Bates	Mar 18, 2009 04:26 PM	**This is an email** Hello, I am still having problems with my computer, yesterday it kept freezing - about 4 times during the day. I also have been using the Thunderbird email software at the suggestion of the tech staff who came over to work on my computer again. When you had cleaned the computer last week you had removed a bunch a programs, including Outlook. When he came to put them back on he suggested this Thunderbird. AGH. HELP...this program is really a pain and not working very well. Can I please have the OUTLOOK put back onto my computer?? Thanks, Susan	Add Attachment
Adam Bates	Mar 18, 2009 04:26 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Bates	Mar 18, 2009 04:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stanley Ratcliff	Mar 10, 2009 10:59 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 10, 2009 10:01 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Octavio Cervantes	Mar 10, 2009 09:46 AM	Available all day today, she really needs all the programs that where deleted from her computer.	Add Attachment
Stanley Ratcliff	Mar 09, 2009 10:14 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Mar 09, 2009 10:13 AM	Called and left VM requesting availability times.	Add Attachment
Brian Berkley	Mar 06, 2009 02:22 PM	There is no task history associated with this..... Who imaged this and didn't set her back up properly?	Add Attachment
Casey Sonflieth	Mar 06, 2009 08:40 AM	She said that someone came in and fixed her computer and cleaned it and now it is running faster. but now she said that all the programs that are listed are off: dreamweaver microsoft office outlook filemaker Adobe 7 and her printer she needs them quick...that is how she does her work. she thinks she has the disc for the printer. so can she just reload it herself? Phone:8-8704 Email:griffins@wou.edu she is available after 11am today. her office is now room 202I	Add Attachment