Service Request Ticket - # 30927

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2009 09:01 AM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010737[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.7Ghz
Serial No. 9SB4H11 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0037248

Wired NIC 00:02:B3:AA:25:BE


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public

Entered by Date Memo
Ryan Johnson Apr 22, 2009 02:47 PM
Status changed from (1) Pending to (5) Completed
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Ryan Johnson Apr 22, 2009 02:47 PM
Delivered the computer successfully.  It will be
used as a spare.
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Richard Rogers Apr 21, 2009 04:02 PM
****This is an email****
Hello,

Could I get an ETA on receiving the PC from 
service request 30927, from 
approximately 3/6/09?

Thanks,
Mark

-- 
Mark Lane
WOU Bookstore Manager
Western Oregon University
503-838-8664

lanem@wou.edu
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Ryan Johnson Apr 20, 2009 01:38 PM
I have the computer all loaded up and ready to go.
 Will give it a second "once over" and deliver it.
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Ryan Johnson Mar 27, 2009 04:33 PM
Was told to contact someone over there about
swapping the 4400 with a 4600 since it is more
than a little old.
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Ryan Johnson Mar 27, 2009 04:25 PM
Currently having to reload the system from scratch
as it is too old to effectively work with our
Ghost system.  Will update when it is completed.
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Cinthya Mendez-Garcia Mar 27, 2009 09:32 AM
called back to check on the status of this task. 
says it would be great to get it back today. 
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Ryan Johnson Mar 26, 2009 04:29 PM
Task reassigned to Ryan Johnson.
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Adam Shinn Mar 25, 2009 12:44 PM
Task reassigned to UCS Tech.
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Adam Shinn Mar 25, 2009 12:43 PM
I am still out of town, but it seems like they are
wanting this pc back soon. It should still be on
my desk. I know it is updated, I do not remember
if Office is on it, but it does need to be named
and bound. so if these can get done and brought
over that would be great, Thanks guys
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Octavio Cervantes Mar 24, 2009 09:14 AM
Priority changed from (3) Priority to (2) High Priority.
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Octavio Cervantes Mar 24, 2009 09:14 AM
called in today, said they need Microsoft office
installed on it. 
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Adam Shinn Mar 23, 2009 06:18 PM
Called and left a VM asking for specific software.
Stopped by to ask him last week but he was in a
meeting and the person whom the computer belongs
to had no idea.
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Adam Bates Mar 23, 2009 05:12 PM
****This is an email****
I'm afraid I do not have the service request 
number, but I would like to 
inquire on the ETA of the return of the PC that 
was picked up from the 
bookstore (Margy Carlson)?
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Adam Shinn Mar 06, 2009 04:08 PM
Installed windows from scratch. working on it now.
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Adam Shinn Mar 06, 2009 02:16 PM
Task reassigned to Adam Shinn.
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Brian Berkley Mar 06, 2009 11:59 AM
Needs to be picked up and imaged.
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Cinthya Mendez-Garcia Mar 06, 2009 09:03 AM
says no one is able to log into this machine, 
they get an error message. "the local policy of 
this system does not permit you to log on 
interactively"

the machine is a PC. 
the machine is located in the customer service 
dept. in the bookstore. 

available hours:
7:30am to 5pm. 
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