Service Request Ticket - # 30933

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2009 11:23 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040374[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Intel Pentium 4, 2.80GHz, 800 FSB
Serial No. CLYHQ51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0049368, Filemaker pro 8( installed as v7) from P0055050

Wired NIC 00:11:11:36:B3:BF

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 16, 2009 07:38 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 16, 2009 07:38 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Stanley Ratcliff Mar 16, 2009 07:38 AM 
Called and left a VM letting her know the issue
has been fixed temporarily and were closing the
task and to contact us back if she has any problems.
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Brian Berkley Mar 09, 2009 12:38 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Mar 09, 2009 12:38 PM 
****This is an email****
There has been an issue with the firewall around
the server subnet that is largely responsible for
the problems you both describe.

Right now the problem has been temporarily
rectified by shutting down the component
responsible for all the intermittent network problems.
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Brian Berkley Mar 09, 2009 12:36 PM 
spanning tree issue with firewall
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Cinthya Mendez-Garcia Mar 06, 2009 11:40 AM 
****This is an email****

   

The UCS service request # is 30933
 
Here is the process:
 
My cursor turns to a coffee cup 
"Unknown error has been encountered.  #8002" 
"Communication with the host was interrupted and 
could not be re-established.  All affected 
windows will be closed." 
Program windows go blank, do not respond or show 
odd objects. All work in progress is lost.
Kimber Townsend
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Cinthya Mendez-Garcia Mar 06, 2009 11:26 AM 
says the program file maker 9 is on the terminal

server, gives her a message:
says unable to continue the connection with the 
host and needs to shut down, says the wierdest 
part is it turns her cursor into a coffee cup 
that has never happened before. 

trying to build a database a project that mike s. 
is aware of. 

available hours:
today from 1pm to 5pm
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