Service Request Ticket - # 30942

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2009 03:41 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060220[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 63L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:5A:F6

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 09, 2009 09:43 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 09, 2009 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Cinthya Mendez-Garcia Mar 06, 2009 03:43 PM 
will restart her machine and call back
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Cinthya Mendez-Garcia Mar 06, 2009 03:43 PM 
says this has happened about 5 times within the 
hour. 

says she is going back and forth from astra and 
outlook, says it will freeze when she goes and 
grabs an address or sometimes it freezes before 
this.

has not tried restarting her machine.
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