I went over to help Rick with his technical 
issues and talk to him.  Rick is out.  I 
spoke to Willie Debnam. Tina Fuchs is aware 
of what happened and she will deal with it.  

HE called twice.

FIRST CALL:
Said he couldn't get into his machine. I asked for
clarification and he was getting an error message
when he tried to log on. I asked for the error
message and he raised his voice and said I JUST
CAN'T GET ON! I DON'T KNOW WHAT THE MESSAGE WAS!
I calmly validated his feeling of frustration and
explained if he helped me by giving me some
information I could better help him. I asked:
-If he had restarted? Yes.
-Whether his capslock on? No.
-Whether he had tried resetting his password? No
-Had he any trouble logging in before? No, been
working fine for a long time with no changes.

I asked him if he could try logging on again so he
could give me the error message, again saying I
will be better able to help him. He said, his
voice raising more as he spoke (ended up yelling
into the phone), "it doesn't work and I can't do
that. I am really pissed and it's just not working
at all...shit."

I then asked if he machine would even turn on or
whether he just can't get past the login screen.
He said, "fuck... forget about it," and hangs up.


SECOND CALL:
Again, he does not identify himself, he just
starts talking. He starts reciting the error
message saying invalid username/pass. 
I confirm it is Rick I am speaking with, and
inform him the best place to start would be
resetting his pass. Explained account lookup.He
pauses, saying nothing, cusses, and says something
to the effect of nevermind and hangs up before I
can confirm whether he still has an issue.