Service Request Ticket - # 30947

Service Request Information

CONTACT Name Bersani, Hank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2009 03:17 PM
Department Deaf Studies and Professional Studies Phone 88687
Location Email bersanh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070171[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 1GGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Filemaker Pro 7 from P0049368 transfer from W#20020757 1-2008

Wired NIC 00:1A:A0:52:F9:9F

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 09, 2009 10:46 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 09, 2009 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Courtney Carlson Mar 07, 2009 03:24 PM 
Windows cannot connect to domaim.
He checked the cord at into the machine, but he
can't get to the cord where it is plugged into the
wall because it is behind bookshelf.But he says
"light is on, looks like he has LAN access." 

He is able to log in on other machines on campus.
He has not had this issue before.

Told him if he gets desperate before Monday to try
move his furniture to check connection at wall.

Times Monday:
9a-1p. Teaching at 1pm, needs in there before then.
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