Service Request Ticket - # 30948

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2009 05:07 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070138[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. B4GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Acrobat Pro 6 from P0043887, Acrobat Pro v9 from P0072036 transferred to W#20101443 MARCH2012 see SR43575

Wired NIC 00:1A:A0:53:01:DF

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 09, 2009 03:58 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Mar 09, 2009 03:58 PM 
Completed.  After reghosting and updating, I took
the machine back to the Library, where I connected
the Minolta scanner and ran the driver install
from the T: drive.  Then I installed Acrobat 6
Standard (this is the latest version for which
they have a license).  Windows kept trying to
detect new hardware on reboot, so I had to remove
an unknown device from Device Manager.
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Richard Kavanagh student Mar 09, 2009 02:08 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Mar 09, 2009 11:56 AM 
I have reghosted and am now running Windows
updates.  SCSI card seems to have been properly
detected.  I found a driver for the MS 2000
microforms scanner on the T: drive that I'll try
when I get the box back to the Library.
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Dale Goodell Mar 09, 2009 09:24 AM 
Machine has Deep Freeze (older version 2000XP)
installed.  RunDLL errors prevent you from running
the hacks to uninstall Deep Freeze.  I have
brought the CPU back for reghosting.  Machine is
currently on my desk (745).
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Dale Goodell Mar 09, 2009 08:42 AM 
I am taking this task.
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Sarah Callaway Mar 07, 2009 05:07 PM 
This microform scanning computer gives multiple 
run dlll.32 errors and shuts the spooler down
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