Service Request Ticket - # 30956

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2009 09:22 AM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. GCYXYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:6B:7F:9E

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 09, 2009 02:02 PM 
Task reassigned to Teresa Hutchinson.
 Add Attachment
Teresa Hutchinson Apr 09, 2009 02:02 PM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Teresa Hutchinson Apr 09, 2009 02:02 PM 
Emailed Nan:

Hi Nan,

We were just checking in on your task #30956 
regarding Astra freezing on you.

Just checking to see if that is still happening 
for you?
 
We will close the task but it's still a problem 
just give us a call at 8-8925 and we'll reopen 
the task #30956 and have someone help.
 
Thanks!
Add Attachment
Stephen Pierce Mar 30, 2009 12:46 PM 
left vm - will close in 1 week if no reply
 Add Attachment
Stanley Ratcliff Mar 09, 2009 11:26 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Stanley Ratcliff Mar 09, 2009 11:26 AM 
Called and left VM asking for availability times
throughout the rest of the week.
 Add Attachment
Cinthya Mendez-Garcia Mar 09, 2009 09:24 AM 
the program is used for scheduling rooms on 
campus, it says "reconnecting" but it sits there. 

she is having to restart the program every time 
it freezes up on her. 

available hours:
today until 10am
office is still open
Add Attachment