Service Request Ticket

Service Request Information

CONTACT	Name	Snow, Eric	Date	Mar 09, 2009 10:24 AM
	Department	College of Education	Phone	88623
	Location		Email	snowe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	DGF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410
	Wired NIC	00:1E:C9:64:7E:FD

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 16, 2009 07:40 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Mar 16, 2009 07:40 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 16, 2009 07:40 AM	Called and left a VM saying were closing the task and explained that the issue has been resolved.	Add Attachment
Brian Berkley	Mar 09, 2009 12:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Mar 09, 2009 12:38 PM	**This is an email** There has been an issue with the firewall around the server subnet that is largely responsible for the problems you both describe. Right now the problem has been temporarily rectified by shutting down the component responsible for all the intermittent network problems.	Add Attachment
Patrick Shanley	Mar 09, 2009 10:30 AM	When he tried to access network data through filemaker all the sudden the cursor turned to a coffee cup then the comp froze and shut down after a minute. When he reset the comp and trying to re access the information there was an error message displayed that told him the maximum number of users has been exceeded. He restarted his comp a few times and now can access this info but he was alarmed by the event and noted that the exact same thing happened to Kimber Townsend and she documented it fridat 3-6-09	Add Attachment