Service Request Ticket - # 30966

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2009 12:20 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060215[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 6P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:C8:B1

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 10, 2009 09:23 AM 
Status changed from (1) Pending to (5) Completed
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Stanley Ratcliff Mar 10, 2009 09:14 AM 
Task reassigned to Stanley Ratcliff.
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Richard Kavanagh student Mar 09, 2009 01:41 PM 
There was a duplicate of this task entered. I have
closed the duplicate. The task # for the duplicate
was 30965.
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Joan Guralnick Mar 09, 2009 12:20 PM 
****This is an email****
----- Original Message ----- 
From  Emily Plec  
Date  Mon, 09 Mar 2009 12:03:48 -0700 
To  ucs@wou.edu 
Subject  help desk request 


Dear UCS, 

Last week, I spoke with Brian about some 
problems I was having involving Firefox 
and .pdfs. We walked through a process together 
but it hasn't solved the problem (.pdf files not 
opening from web browser -- just an empty screen 
and Adobe alert with no content visible). I'm 
hoping someone can come by and take a look (or 
do so remotely) and magically make my pdf 
documents appear again (only a problem when 
opening from links to email & other online 
sources). My machine number is 20060215[Edit Inv] and my 
office number is HSS 114. 

Thanks!
Emily

Emily Plec
Associate Professor
Communication Studies
Western Oregon University
345 N. Monmouth Ave. 
Monmouth, OR 97361
(503) 838-8819
plece@wou.edu
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