Service Request Ticket - # 30969

Service Request Ticket - # 30969

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Service Request Information

CONTACT	Name	Student, Student	Date	Mar 09, 2009 02:13 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040614 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	DY2QV61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BB:FE:49

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Mar 18, 2009 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Johnson	Mar 18, 2009 04:06 PM	Delivered it a few days ago, forgot to close this out.	Add Attachment
Ryan Johnson	Mar 11, 2009 03:47 PM	Going to deliver it right now.	Add Attachment
Nick Brizendine	Mar 11, 2009 03:24 PM	She cant do any work without this tower being delivered. Please deliver ASAP she has called two or three times today.	Add Attachment
Nick Brizendine	Mar 11, 2009 03:23 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Nick Brizendine	Mar 11, 2009 02:07 PM	She will be at her office until four o clock.	Add Attachment
Casey Sonflieth	Mar 11, 2009 10:38 AM	she said that she got a phone call and was aksed to call back and give a give time to come by. and she says that now is a good time until 12:30pm	Add Attachment
Ryan Johnson	Mar 10, 2009 05:54 PM	Interestingly enough, found actual virus detections on it, once Sophos was updated. This was from a fresh ghost image. Going to run a scan overnight and see what the results are, then report it to Brian Berkley. Might be a false positive, but might also mean that our ghost images are compromised.	Add Attachment
Ryan Johnson	Mar 10, 2009 04:42 PM	Called and left a message as to when a good time would be for me to deliver it. Will head over that way and check to see if the office is unlocked before I leave.	Add Attachment
Ryan Johnson	Mar 09, 2009 03:28 PM	Reimaging due to Netlogon bug.	Add Attachment
Ryan Johnson	Mar 09, 2009 02:28 PM	Task reassigned to Ryan Johnson.	Add Attachment
Richard Rogers	Mar 09, 2009 02:17 PM	Sara Hoffman shavens06 V00206295 Cell:541-225-8439 Office in OPE 106:8-8516 She has restarted the computer several times and still has no network access. She has access to internet and other files on computer. She will be in the offivce for the remainder of the day. She needs this resolved today due to class deadlines.	Add Attachment