Service Request Ticket - # 30970

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2009 02:21 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040691[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. G0T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:B9:FE:1C

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Mar 10, 2009 03:02 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 10, 2009 03:02 PM 
she's all set up and good to go. If she calls back
about Banner kicking her off then it's probably an
issue with banner not her computer.
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Richard Kavanagh student Mar 09, 2009 02:49 PM 
She doesn't want to have any downtime so she has
requested to have a loaner comp setup in the mean
time. I'm working on that now.
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Richard Kavanagh student Mar 09, 2009 02:46 PM 
I'm going to re-image her computer because she
says that someone has already come by to run
cleaning software and Mike Suka even came by and
uninstalled/re-installed the java runtime
environment.
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Richard Kavanagh student Mar 09, 2009 02:25 PM 
Task reassigned to Richard Kavanagh.
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Richard Rogers Mar 09, 2009 02:22 PM 
They want the computer looked at and these things 
fixed.  Office is located in Registrar's Office.
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