Service Request Ticket - # 30994

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2009 01:07 PM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030748[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. D1F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dreamweaver MX 2004 from P0049292

Wired NIC 00:0C:F1:EA:29:22


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Mar 10, 2009 04:23 PM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 10, 2009 04:23 PM
I went over and took care of this.
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Richard Kavanagh student Mar 10, 2009 03:49 PM
Hello,

This is Richard from UCS. I'm e-mailing you to try
and help with importing your bookmarks from
Internet Explorer to Firefox.

To import your bookmarks to Firefox follow these
steps:

- launch Firefox
- click on the word "File" at the top of the
Firefox window
- click "Import"
- select Microsoft Internet explorer and click next
- un-check everything except the box next to
"favorites"
- wait until the message saying your favorites
where successfully imported

There should now be a folder in your bookmarks
called "From Internet Explorer" that contains all
your bookmarks from IE.

If this didn't work or you have any questions or
concerns please give us a call at extension 88925
or e-mail me at rkavanagh08@wou.edu. Either way
you contact us you should reference your service
request number 30994.

Also we should probably have a tech come over to
make sure your bookmarks are being backed up to
your H: drive so that they are safe just in case
something happens to your computer.

Thank you for your time,
Richard Kavanagh
University Computing Services
Lead Student Technician
rkavanagh08@wou.edu
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Casey Sonflieth Mar 10, 2009 03:10 PM
she is available till 5 today
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Casey Sonflieth Mar 10, 2009 03:07 PM
Task reassigned to Richard Kavanagh.
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Casey Sonflieth Mar 10, 2009 03:07 PM
SHe just called back and said that she is 
returning a call from Richard and said that you 
can call her back.
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Casey Sonflieth Mar 10, 2009 01:07 PM
****This is an email****

During the process of fixing my printer problem 
connected to work order #30984, my browser was 
changed from Internet Explorer to Foxfire.That 
was fine with me.  (By the way the printers are 
working). Here is my problem, when I go to the 
internet access my favorites are gone. The 
problem with this is I have/had email address's 
for reporting purposes on that browser?  Ones 
that I don't evening know what they are anymore. 
Where did they go?

Help! 

Rm. 101, Computer # 20030748[Edit Inv], 1-4001

Thanks
Linda

Linda Root
Office Manager
Western Community Policing Institute
Western Oregon University
Phone: 503.751.4001
Fax: 503.751.4009
Toll Free: 1.877.601.6866

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