Service Request Ticket - # 30995

Service Request Ticket - # 30995

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Service Request Information

CONTACT	Name	Huggins, Brad	Date	Mar 10, 2009 01:38 PM
	Department	Facilities Services	Phone	88180
	Location		Email	hugginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030498 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	82RGQ41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047054
	Wired NIC	00:0C:F1:E7:EA:2A

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Mar 12, 2009 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brad Dougherty	Mar 12, 2009 12:27 PM	I handled this yesterday.	Add Attachment
Casey Sonflieth	Mar 11, 2009 02:00 PM	One of the people he works with just called in asking about the status on the task. she will call back later today.	Add Attachment
Teresa Hutchinson	Mar 11, 2009 01:17 PM	Task reassigned to Brad Dougherty.	Add Attachment
Teresa Hutchinson	Mar 11, 2009 01:14 PM	Brad, Bill K asked me to re-assign this to you and to PLEASE come see Bill about this request. It is a PRIORITY. Thanks!	Add Attachment
Brian Berkley	Mar 10, 2009 10:04 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Teresa Hutchinson	Mar 10, 2009 03:35 PM	Adam found the problem why he can't get it to work! HR sent out the "arrival notice" and said that Bradley Huggins V was V00239256, that is wrong, that is to someone else named Kyle something so if you do a search in Banner by Brad's name it shows the correct V as V00269256	Add Attachment
Teresa Hutchinson	Mar 10, 2009 01:53 PM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Mar 10, 2009 01:53 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Mar 10, 2009 01:53 PM	Rhawn Krough call me and then had me talk to Brad and I tried walking him through the process and he said it won't let him pass the first page. So I told Brad I would pass on the word. He's becoming extremely frustrated.	Add Attachment
Casey Sonflieth	Mar 10, 2009 01:40 PM	He is on his computer and goes to accountlookup and types in his SSN and last name and the special word. but then after her clicks submit it says that he is not in LDAP Phone:8-8180 Email:hugginsb@wou.edu He is available the rest of the day today and he needs it working soon	Add Attachment