Service Request Ticket - # 31002

Service Request Information

CONTACT Name Guralnick, Joan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2009 05:09 PM
Department University Computing Solutions Phone 88646
Location Email guralnij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050107[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 172WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:EF:81

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 17, 2009 11:43 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Stanley Ratcliff Mar 17, 2009 11:43 AM 
Had bad hard drive, replaced and re-imaged and
brought back to apsc lab 101
 Add Attachment
Stanley Ratcliff Mar 17, 2009 11:24 AM 
Task reassigned to Stanley Ratcliff.
 Add Attachment
Octavio Cervantes Mar 10, 2009 05:14 PM 
Computer D6 on lab APSC 101 does not have a boot
device available. 
SATA Primary hard disk drive 0 failure.
Add Attachment