Service Request Ticket - # 31004

Service Request Information

CONTACT Name Barton-Brown, Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2009 07:46 AM
Department University Housing Phone 88928
Location Email browna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070469[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 6SCMZD1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499, Adobe CS3 Design Pren WIN from P0064494

Wired NIC 00:1A:A0:6E:FE:4A

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact cimende@wou.edu 88069

Tracking

Entered by Date Memo
Cinthya Mendez-Garcia
Email

Public
Entered by Date Memo
Cinthya Mendez-Garcia Mar 11, 2009 08:06 AM 
Task reassigned to Cinthya Mendez-Garcia.
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Cinthya Mendez-Garcia Mar 11, 2009 08:06 AM 
Status changed from (1) Pending to (5) Completed
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Cinthya Mendez-Garcia Mar 11, 2009 08:05 AM 
called and said she kept restarting and 
restarting and finally the machine let her log 
in. 

closing the task.
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Cinthya Mendez-Garcia Mar 11, 2009 07:48 AM 
says she has tried restarting her computer twice 
and this still comes up, has check all of the 
cables to make sure they are connected. 

black screen with dell logo with bright blue on 
top and down on the bottom it says intel. says 
the message is up in the right hand corner:
f 2=setup f 12=boot menu. 

available hours:
today until 6pm. machine is in the university 
residences in the office.
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