Service Request Ticket - # 31016

Service Request Information

CONTACT Name Yehnert, Curtis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2009 01:50 PM
Department Humanities Division Phone 88362
Location Email yehnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030650[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7660Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:00:08


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Mar 31, 2009 11:52 AM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Mar 31, 2009 11:51 AM
I updated his sophos to the new one and ran a scan
to check. He got the pop up when he clicked on a
link to update his flash player to view an email.
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Lance Jewett Mar 31, 2009 11:34 AM
Task reassigned to Lance Jewett.
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Kayla Fordham Mar 31, 2009 07:53 AM
Curtis called in looking for an update today. I
told him it was being worked on.
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Richard Rogers Mar 16, 2009 02:26 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Richard Rogers Mar 16, 2009 02:26 PM
He will be in his office on 3-17-09 and 3-19-09 
from 8am to 10 am.  If someone need in his offce 
while he is not there, there is key for office 
can be gotten from HSS 323 for his office.
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Stanley Ratcliff Mar 13, 2009 10:16 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Mar 13, 2009 10:16 AM
Called and left VM asking for availability times.
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Chris Marsaglia Mar 12, 2009 11:49 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Chris Marsaglia Mar 12, 2009 11:48 AM
He called back and he is available now until 1pm 
and then he we will in and out from 3 until 5.
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Stanley Ratcliff Mar 12, 2009 10:14 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Mar 12, 2009 10:14 AM
Called and left VM asking for availability times.
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Casey Sonflieth Mar 11, 2009 01:52 PM
he was going through his email and he recieved a 
pop up saying he has some kind of malware or 
spyware.

Phone: 8-8362
Email:yehnerc@wou.edu

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