Service Request Ticket

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Service Request Information

CONTACT	Name	Lincicum, Shirley	Date	Mar 13, 2009 08:58 AM
	Department	Library & Media Services	Phone	88890
	Location		Email	lincics@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070159 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G1GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Logger Pro 3 from P0070292. Stella 9.1.3 from P0071975.
	Wired NIC	00:1A:A0:53:18:28

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	May 07, 2009 12:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	May 07, 2009 12:32 PM	This has been switched around.	Add Attachment
Richard Kavanagh student	Apr 08, 2009 03:00 PM	Her computer is all set up. I'd like to try and not have to replace it again. If we can just change inventory that would be best.	Add Attachment
Richard Kavanagh student	Apr 08, 2009 02:15 PM	For now we're setting her up with another 745 and her old HD. The new computer is W# 20070554. I was on a stack of computers on the shelf in 006. I'll look a little more into why her old one isn't working after I deliver this one.	Add Attachment
Richard Kavanagh student	Apr 08, 2009 02:09 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Teresa Hutchinson	Apr 08, 2009 02:01 PM	She called back and said it's been a month that we have had her CPU. I talked to Richard and he's checking and will let us know.	Add Attachment
Emily Kavanagh	Apr 07, 2009 05:20 PM	Is wondering if she'll see her old harddrive again because she had a lot of stuff on there. best times to drop off a loner computer after 1PM oh 4/8/09 her new office is in 312 Hamersly libery And if you want to call her at home she can come over and get her loner computer just not 4/8/09 before 1PM home phone: 503-838-7104	Add Attachment
Lance Jewett	Apr 07, 2009 10:37 AM	Task reassigned to Lance Jewett.	Add Attachment
Christian Rogers	Apr 07, 2009 10:27 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Christian Rogers	Apr 07, 2009 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	Apr 03, 2009 01:42 PM	She is coming back on monday and is off leave. she is wonering if it is all done so she can come back to work with a working computer. if it is not done by monday then she will just work from home. but it would be nice if it was done and working. Can someone call her and let her know what the staus is on the comp. Phone:503-838-7104 Email:lincics@wou.edu	Add Attachment
Ryan Johnson	Mar 27, 2009 04:51 PM	Loaner is ready to go, will deliver on Monday.	Add Attachment
Ryan Johnson	Mar 26, 2009 04:03 PM	Will replace with a loaner comp until the warranty service is handled.	Add Attachment
Ryan Johnson	Mar 18, 2009 05:51 PM	Motherboard is bad, along with something else. Swapped out all parts, has to be a double fault of some kind. Will look into what warranty options are available.	Add Attachment
Ryan Johnson	Mar 18, 2009 04:35 PM	Task reassigned to Ryan Johnson.	Add Attachment
Adam Bates	Mar 18, 2009 04:24 PM	She called back. The machine is available at anytime. She will be on leave for the next couple of weeks and would like her machine opperational when she returns. She left a print out of the error message on her machine.	Add Attachment
Adam Shinn	Mar 18, 2009 01:53 PM	Called and left a voice mail	Add Attachment
Adam Shinn	Mar 18, 2009 01:52 PM	Have called twice with about a half hour in between. Will call once more and leave a voice mail this time.	Add Attachment
Casey Sonflieth	Mar 18, 2009 11:30 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	Mar 18, 2009 11:29 AM	She is wondering if someone can come see the problem today, because she is not able to do any work at this point. she can boot it up and run it for about an hour but then just shuts down. and flashes a message about a memmory problem. dif you want to call her before you go over she said that would be fine.	Add Attachment
Stanley Ratcliff	Mar 17, 2009 03:55 PM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	Mar 17, 2009 03:17 PM	She was working on it again and it suddenly just stopped and seemed to start to rebute but then jsut didnt restart at all. now she does not have any video screen at all. but the green power light is still on. Phone:8-8890 Email:lincics@wou.edu but the phone is the better way right now since the computer is not working.	Add Attachment
Casey Sonflieth	Mar 17, 2009 03:15 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Casey Sonflieth	Mar 17, 2009 03:14 PM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	Mar 17, 2009 03:14 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stanley Ratcliff	Mar 17, 2009 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 17, 2009 10:32 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Adam Bates	Mar 16, 2009 06:26 PM	Her machine will not start-up again. When trying to start it up, the fans come on (loudly) and nothing else.	Add Attachment
Richard Rogers	Mar 16, 2009 04:12 PM	Needs a static IP address. (140.211.112.110)When her mother board was replaced it changed her IP address, so it has to be changed to Static.	Add Attachment
Richard Rogers	Mar 16, 2009 04:11 PM	Task reassigned to UCS Tech.	Add Attachment
Richard Rogers	Mar 16, 2009 04:11 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stanley Ratcliff	Mar 16, 2009 01:34 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Mar 16, 2009 01:34 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 13, 2009 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
Stanley Ratcliff	Mar 13, 2009 11:49 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Stanley Ratcliff	Mar 13, 2009 11:37 AM	Adam ordered motherboard , is in tech box #10 awaiting new motherboard	Add Attachment
Stanley Ratcliff	Mar 13, 2009 11:19 AM	Needs new motherboard ordered.	Add Attachment
Stanley Ratcliff	Mar 13, 2009 11:01 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Cinthya Mendez-Garcia	Mar 13, 2009 09:01 AM	she might have another machine to work on at this time.	Add Attachment
Cinthya Mendez-Garcia	Mar 13, 2009 09:01 AM	she cannot log into the machine, the log in and username box does not come up, says it freezes up on her. Seems like there is a loading bar but it does not complete. says she gets f2=setup f12=bootmenu, says the keyboard does not function as well. available hours: today until 11:45am monday about 1:30pm	Add Attachment