Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Mar 13, 2009 02:36 PM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 17, 2009 10:46 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Mar 17, 2009 10:46 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Octavio Cervantes	Mar 17, 2009 08:13 AM	Called in today, urgently needs equimpent set up to do her work. She said she really needed it yesterday but no one showed up.	Add Attachment
Octavio Cervantes	Mar 17, 2009 08:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kate Bappe	Mar 16, 2009 12:14 PM	She will be in her office the rest of the day- until 5pm. The advisors need to be able to use this so if someone could get to it today would be best. Tomorrow 8-5.	Add Attachment
Stanley Ratcliff	Mar 16, 2009 07:14 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Mar 16, 2009 07:14 AM	Called and left VM asking for availability times.	Add Attachment
Casey Sonflieth	Mar 13, 2009 02:37 PM	she just wants to rename the file SA 2000 data to SA 2000 data and add the date at the end. Phone:8-8550 Email:solarios@wou.edu	Add Attachment