Service Request Ticket - # 31094

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2009 02:21 PM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060634[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS1210 laptop, 1.86GHz/667MHz/2MB
Serial No. GMWHXC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software Windows Vista Business installed as WinXP PRO SP2, MS Office 2003 Pro from P0061243

Wired NIC 00:18:8B:CA:13:C5


Wireless NIC 00:1B:77:18:CC:4C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 20, 2009 08:02 AM 
Task reassigned to Teresa Hutchinson.
 Add Attachment
Teresa Hutchinson Apr 20, 2009 08:02 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Teresa Hutchinson Apr 20, 2009 08:02 AM 
Mary emailed back on 4/19/09:

Hello -
I believe that request was for the Model United 
Nations laptop that I babysit for the club. The 
club president was using the laptop and I believe 
the issue was resolved. Thank you,
Mary
Add Attachment
Teresa Hutchinson Apr 17, 2009 03:51 PM 
This WOU # is for Mary Pettenger.

I emailed her 4/17/09:

Hi Mary,

We have a service request (#31094) that was 
related to a "mash domain not available" on your 
laptop.  We were just checking to make sure this 
was resolved for you.

If we can help, just let us know.

Thanks,
Add Attachment
Teresa Hutchinson Apr 17, 2009 03:51 PM 
Task reassigned to UCS Tech.
 Add Attachment