Service Request Ticket - # 31098

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2009 04:04 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051208[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG63319340 Location PDR

Model C8164A Hostname
Notes duplexing, extra paper tray, name is Ink/Toner Refill

Wired NIC 00:11:0A:EB:6A:C0

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 22, 2009 12:28 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 22, 2009 12:28 PM 
From what I can figure out this is just a problem
with the way the paper is being put into the
printers.  I could not get the printer to jam that
we brought back to the tech area.  These printers
are very picky about the paper being placed
perfectly in them.
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Ryan Meyer Apr 08, 2009 12:33 PM 
Task reassigned to Adam Wehner.
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Lance Jewett Apr 07, 2009 12:00 PM 
Brought one of the colored printers back for adam
to check it out and try to find the reason for
them jamming
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Stephen Pierce Mar 16, 2009 04:12 PM 
This printer, APSCOLOR2 is jamming several times a
day.  When the jam occurs, it frequently leaves
torn traces of paper that are far in the back (can
barely reach the edges with my hands...) So far,
I've been able to clear, but could use some tools
(pliers) to extend my reach.

Hopefully the problem can be permanently repaired.
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