Service Request Ticket - # 31099

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2009 04:21 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050053[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 332WW71 Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 332WW71 Location was APSC101 E6

CPU Pentium 4-3.2GHz


OS Software

Wired NIC 00:12:3F:8E:EE:9E

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 17, 2009 11:25 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 17, 2009 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Stephen Pierce Mar 16, 2009 04:23 PM 
Location E4.

A student was typing a document in Word.  At the
end of the 2nd page, the input changed to Arabic.
 Tried resetting language to English without success.

Concerned this may be a virus, so asked the
student to move and powered off the machine.
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