Service Request Ticket - # 31102

Service Request Information

CONTACT Name Otto, Jenna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2009 08:08 AM
Department Health & Exercise Science Phone 88908
Location Email ottoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070463[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 5RCMZD1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499

Wired NIC 00:1A:A0:6F:59:0E

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 17, 2009 12:35 PM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 17, 2009 12:35 PM 
Status changed from (1) Pending to (5) Completed
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Octavio Cervantes Mar 17, 2009 08:09 AM 
SHe had this same problem with her computer 
yesterday, but it timed out and eventually let 
her. But today it wont at all. The file name on 
her computer she is trying to open with excel is 
we mar 15 09.xls
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