Service Request Ticket - # 31114

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2009 01:07 PM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060260[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. D4L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0B:37

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Mar 17, 2009 04:58 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 17, 2009 04:58 PM 
SP3 is installing on her computer now. I told her
to restart when she comes in in the morning and to
give us a call if anything else is wrong.
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Richard Kavanagh student Mar 17, 2009 03:47 PM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Mar 17, 2009 03:47 PM 
Needs SP3. 
I called her and I'll be going by at about 4:45 to
start this update. There might be one other
computer in this area with the same problem.
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Casey Sonflieth Mar 17, 2009 03:00 PM 
She is available from 3 to 5pm today
 3 to 5pm tomorrow 
and 9 to 11am tomorrow
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Casey Sonflieth Mar 17, 2009 02:59 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Stanley Ratcliff Mar 17, 2009 01:14 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Mar 17, 2009 01:14 PM 
Called and left VM asking for availability times.
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Casey Sonflieth Mar 17, 2009 01:07 PM 
****This is an email****

Hi,

I am trying to change the background on my 
desktop and keep getting an error.  It says at 
the top of the box: rundll32.exe - Application 
Error.  In the box it says: The application 
failed to initialize properly (0x000000%).  Click 
on OK to terminate the application.  I have never 
had problems changing the desk top picture 
before.  Thank you for your help.  My computer 
number is 20060260[Edit Inv] and my monitor is 20060312[Edit Inv].  

Tamie

Tamie D. Saffell, M.A.
Assistant Director 
Academic Advising and Learning Center
Appointment phone: 503-838-8428
Office phone: 503-838-8057
email: saffellt@wou.edu
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