Service Request Ticket

Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Mar 17, 2009 01:51 PM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050142 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	B8TVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866
	Wired NIC	00:12:3F:91:6B:51

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Mar 17, 2009 02:20 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Mar 17, 2009 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 17, 2009 02:20 PM	I walked her through this install over the phone. she's all good now.	Add Attachment
Casey Sonflieth	Mar 17, 2009 01:56 PM	She is having trouble opening her students files on microsoft word, because she has the 2003 version of word and her students have the newer versions. she gets this message below when she tries to download the documents: this file was created by a new version microsoft word. would you like to download the compatibility pack for it? She does not know what to do and would like some help. Phone:8-8985 Email:sellerss@wou.edu She is available all wednesday and thursday just call her before you head over so that she knows that you are coming.	Add Attachment