Service Request Ticket - # 31135

Service Request Ticket - # 31135

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Mar 18, 2009 10:37 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070147 (opens in a new window)	Bldg/Room	HWC 128
	Service Tag	84GBBD1	Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	84GBBD1	Location	Conference Rm
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:52:F8:72

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Apr 30, 2009 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Apr 30, 2009 03:50 PM	Problem solved with mapped network drives.	Add Attachment
Ryan Johnson	Apr 09, 2009 01:22 PM	Task reassigned to Michael Ellis.	Add Attachment
Ryan Johnson	Apr 09, 2009 01:21 PM	They apparently also use Telnet for a transfer, but say it's not working now. Was wondering if this could be a firewall issue?	Add Attachment
Ron Swartzendruber	Mar 23, 2009 02:40 PM	They solved the immediate problem with a workaround, but would like FTP access restored for next time. They're using a proprietary system and logging in to radar.wou.edu with username wolf_ftp. Lori said it worked on 3/14 but when she tried again on the 18th it failed.	Add Attachment
Chris Marsaglia	Mar 19, 2009 01:51 PM	This morning, it seemed fixed and III said that the ports were open but it is still not working. Ron Swartzendruber was requested to work on this task by Hilterbrand	Add Attachment
Chris Marsaglia	Mar 19, 2009 01:48 PM	Task reassigned to UCS Tech.	Add Attachment
Chris Marsaglia	Mar 19, 2009 01:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Chris Marsaglia	Mar 19, 2009 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Chris Marsaglia	Mar 19, 2009 10:58 AM	Task reassigned to Chris Marsaglia.	Add Attachment
Chris Marsaglia	Mar 19, 2009 10:58 AM	She called and cancelled the request.	Add Attachment
Chris Marsaglia	Mar 19, 2009 08:45 AM	She called and would want Ryan to call her back.	Add Attachment
Casey Sonflieth	Mar 18, 2009 10:39 AM	they are not able to pull something out of the Y drive because the FTP connection is not working. it is not just her computer. it is everbody that works at the library is not able to do this. Phone:8-8441 Email:hilterbl@wou.edu	Add Attachment