Service Request Ticket

Service Request Information

CONTACT	Name	Avila, Osvaldo	Date	Mar 18, 2009 10:41 AM
	Department	Student Success & Advising Office	Phone	88587
	Location		Email	avilao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080485 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	59JNPH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	59JNPH1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:21:70:6F:D9:E8

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 18, 2009 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Mar 18, 2009 11:37 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Casey Sonflieth	Mar 18, 2009 10:44 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Mar 18, 2009 10:43 AM	This morning he was working on a different computer in the office and logged out of that one when he was done. then he went to his computer and was locked out. then he went back to the other computer logged in and out again and went to his computer and said he was locked out still. Phone:8-8587 Email:avilao@wou.edu	Add Attachment