Service Request Ticket - # 31137

Service Request Information

CONTACT Name LeRoy, JoNan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2009 10:47 AM
Department The Research Institute Phone 88361
Location Email leroyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070847[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. cpwv3g1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003

Wired NIC 00:1E:C9:7A:86:5D

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 18, 2009 11:15 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 18, 2009 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Mar 18, 2009 11:15 AM 
pushed sophos from EM Cosole, scanned system,
cleaned up detected items.
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Casey Sonflieth Mar 18, 2009 10:50 AM 
Sophos Blinked up on the screen leaving a message:

c;/programfiles/A360/av360.exe
that belongs to virus/spyware.

it gave her 4 of those messages exactly the same 
way.


Phone:8-8361
Email:leroyj@wou.edu
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