Task reassigned to Teresa Smith.

****This is an email****
Hi!  This is Teresa from UCS Computing Services. 
I just wanted to let you know that we replaced
your loaner computer with your original computer.
 We replaced the power supply on your old
computer.  It is working now.  We are completing
your task.

Please contact us if you have any more issues.

Thanks,

Teresa UCS
ext.  88925

Brian said he would have some one work on this

Her contact extension is 88480. She has been 
calling to try and get a power supply for a 
clasroom and a teachers needs it to operate. She 
expressed how she has called numerous times and 
feels she has been put to the bottom of the list 
repeatedly.

Portia wants to be contacted tomorrow to sync up 
with you guys, so everyone is on the same page.

Stopped by to deliver computer but office was
closed Portia was out and no one else has keys.
Portia won't be back until after I have class.

Task reassigned to Ryan Meyer.

Porsha is needing computer returned and hooked 
up. 

any time bofore 3.

I replaced the power supply on this and it's been
running for a couple hours with no problems. I
called and left a voice mail asking for times when
she'll be available to have it set up.

Task reassigned to Lance Jewett.

I had Ryan J go up to make this swap over break
but Portia wasn't in the office at the time.

She is calling in asking when it is going to be 
worked on

****This is an email****
Great. Are you going to be around during break and
if not, is it okay for us to get Portia to let us
in for this swap?

Richard

Status changed from (7) Waiting for Contact to (1) Pending

****This is an email****
Hello,

This is Richard from UCS. I'm e-mailing you about
the problem you're having with your office
computer. It may take us some time to find a
solution to this issue and it would be best for
everyone if we set you up with a temporary
computer while we fix your regular one.

There are a few questions I have for you in order
to get a temporary computer set up for you.
Firstly, do you use any programs other than
Microsoft Office, acrobat reader, and a web
browser? A list of any non-standard programs you
might be using will allow us to have these
programs loaded on your temporary computer before
we swap it for your computer. Secondly, Do you
have any data stored locally on your computer? We
want to be sure to recover any data you may have
saved locally.

Please get back to us so we can get this setup
underway. You can contact me via e-mail at
rkavanagh08@wou.edu or by calling the help desk at
extension 88925 and referencing your service
request number 31156.

Thank you for your time,
Richard Kavanagh
University Computing Services
Lead Student Technician
rkavanagh08@wou.edu

Rhonda Lester turns on her computer. It comes on 
normally but after 5-10 minutes, the screen goes 
funky and the computer can't be restarted unless 
the power supply is turned off completely. This 
problem is hindering her work.