Service Request Ticket - # 31165

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2009 02:56 PM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080476[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. BBJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:CE:DF

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 20, 2009 11:09 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 20, 2009 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Mar 20, 2009 11:09 AM 
Called her, Dorothy, Sandy, and Suzanne Kinney and
walked them through the new sophos install.
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Stanley Ratcliff Mar 20, 2009 08:27 AM 
Called and she said theres a few machines that
wont update
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Chris Marsaglia Mar 19, 2009 02:56 PM 
When she tries to update the sophos, it begins 
but then fails and says, "Could not contact 
server."
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