Service Request Ticket

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Service Request Information

CONTACT	Name	Price, Michele	Date	Mar 20, 2009 09:03 AM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040747 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700M, Pentium M, 12.1in WXGA
	Serial No.	JM9MY61	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0051751, 80/20 share of Adobe Creative Suite 2 Premium WIN License from P0053186, Filemaker Pro 7 from P0052260.

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 01, 2009 12:29 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lance Jewett	May 28, 2009 11:49 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lance Jewett	May 18, 2009 11:34 AM	wireless is "free" for students since their tuition is covering it. Is not free for staff	Add Attachment
Lance Jewett	May 18, 2009 11:30 AM	June 1st, when she returns. Want me to check back in to make sure her wireless works. It worked for her at home, it doesnt work here on campus since she has not signed up for it.	Add Attachment
Lance Jewett	May 08, 2009 09:35 AM	battery works but no possible remote connection issues	Add Attachment
Richard Rogers	May 05, 2009 03:33 PM	The temp battery is doing the same as the old one. Also she is not able to connect to Remote Desktop. She needs it looked at as soon as someone can.	Add Attachment
Richard Rogers	May 05, 2009 03:31 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lance Jewett	Apr 23, 2009 08:10 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Apr 20, 2009 12:22 PM	Called her to update her about her task. Ordering her a new battery. she has a couple more 3 day trips coming up.	Add Attachment
Lance Jewett	Apr 02, 2009 08:43 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Mar 31, 2009 09:30 AM	I delivered the laptop back to her with a temp battery for her trip. Trisha is working on getting a new battery since Michele's newer one can not hold a charge.	Add Attachment
Lance Jewett	Mar 30, 2009 09:40 AM	going to deliver it to her tomorrow morning	Add Attachment
Lance Jewett	Mar 24, 2009 09:05 AM	I found another laptop of the same model. I switched out the batteries and test to see the rate each battery drained. Her computers battery is draining extremely fast.	Add Attachment
Lance Jewett	Mar 23, 2009 12:44 PM	Went over and talked with her. The battery was in Na life November and is a 4 cell battery with a life span of 2.5-4 hours and it dies after 10 mins	Add Attachment
Lance Jewett	Mar 23, 2009 12:04 PM	Task reassigned to Lance Jewett.	Add Attachment
Cinthya Mendez-Garcia	Mar 20, 2009 09:09 AM	says she needs this to be fixed before heading on her business trip the 1st of April	Add Attachment
Cinthya Mendez-Garcia	Mar 20, 2009 09:07 AM	needs to leave by 3:30pm today	Add Attachment
Cinthya Mendez-Garcia	Mar 20, 2009 09:07 AM	says she had a new battery purchased in november brand new. says it worked for a while until she went on a business trip 6 weeks ago. charges the laptop all night as soon as she turns it on the battery says low. it is a dell laptop. says she makes sure to plug it in correctly, says when she turns the laptop off the battery light flashes. available hours: would like a call before heading over.	Add Attachment