Service Request Ticket

Service Request Information

CONTACT	Name	Rogers, Richard	Date	Mar 23, 2009 07:23 AM
	Department		Phone	88925
	Location		Email	rrogers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060671 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac Mini, 1.66GHz Intel Core Duo #Z0DM
	Serial No.	G87194DWW0C	Location	PDR 2023 Giveaway
	CPU	GMA 4500MHD integated
	OS	Unknown	Software	Microsoft Offce Pro Plus 2007 from P00
	Wired NIC	00:16:CB:A9:74:EF
	Wireless NIC	00:17:F2:53:76:B8

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 27, 2009 08:55 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 27, 2009 08:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 27, 2009 08:55 AM	Reimaged lab Friday	Add Attachment
Lance Jewett	Mar 31, 2009 10:42 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Mar 31, 2009 10:42 AM	We cannot run SP3 since the macs are not run 10.5	Add Attachment
Brian Berkley	Mar 24, 2009 01:31 PM	because they need SP3	Add Attachment
Lance Jewett	Mar 24, 2009 12:38 PM	It happens to all the machines when you log on the Windows side of boot camp.	Add Attachment
Richard Rogers	Mar 23, 2009 07:29 AM	Richard Rogers V00172942 rrogers 503-522-8665 Everytime I log into the Lab Attendant workstation in MOD 104, I get a rundll32.exe error. If I click ok, I get a system crash and the computer reboots. It happens everytime I log into this workstation only. Error message says "The aaplication failed to initialize prperly". There is also a screen shot of the error on my website http://www.wou.edu/~rrogers/rundll32.exe% 20Error.gif.	Add Attachment