Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 23, 2009 07:31 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060648 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac Mini, 1.66GHz Intel Core Duo #Z0DM
	Serial No.	g87194e4w0c	Location	PDR 2023 Giveaway
	CPU	GMA 4500MHD integated
	OS	Unknown	Software	Microsoft Offce Pro Plus 2007 from P00
	Wired NIC	00:16:CB:A9:71:6D
	Wireless NIC	00:17:F2:53:7C:FE

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 27, 2009 08:56 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 27, 2009 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 27, 2009 08:56 AM	Reimaged lab Friday.	Add Attachment
Lance Jewett	Mar 31, 2009 11:53 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Mar 31, 2009 11:53 AM	Richard is working on a new image to use on the lab	Add Attachment
Brian Berkley	Mar 24, 2009 01:31 PM	SP3 and bootpicker need updating	Add Attachment
Lance Jewett	Mar 24, 2009 12:41 PM	I tried to net boot the machine and still just stayed on the loading screen. Also the machine next to it Blue screens when log into the Windows side.	Add Attachment
Richard Rogers	Mar 23, 2009 07:33 AM	The Dual boot computer is located on the right wall when entering from main dorr. It is the 7th one from the right-closest corner or it is the 5th from the back-right corner. Machine sits on the apple load screen and stays like that.	Add Attachment