Service Request Ticket - # 31202

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2009 01:24 PM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20010273[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description PO: P0032981; LaserJet 4100DTN
Serial No. USBNJ13199 Location PDR

Model Hostname marktwain.wou.edu
Notes NIC: 00-30-C1-31-D7-A3 maintenance Kit 12/2003 from P0045178 Ink/Toner Refill

Wired NIC 00:30:C1:31:D7:A3


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Mar 24, 2009 02:46 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Mar 24, 2009 02:46 PM
Emailed the following on 3/24/09:

Hi Katherine,

I am working on the toner replacement.  I am new 
to the duty of coordinating this so I apologize 
for making things confusing.
 
I found out that we can only supply toner 
cartridges to Student Tech printers and so I 
asked a little more about that and they are 
printers that students use and not 
faculty/staff.  So the situation would be, we 
could replace the one in the lab area but not in 
the office area?  Does that make sense?  I'm 
sorry I don't have better news for you.
 
If you have any questions or I can help in any 
way just let me know. 
 
Thanks!
 
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Stephen Pierce Mar 23, 2009 02:58 PM
Task reassigned to Teresa Hutchinson.
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Stephen Pierce Mar 23, 2009 02:58 PM
Could not find a full 8061x.

WOU ID: 20010273[Edit Inv]

Spoke with Jennifer.  She asked to hold off on
ordering until Katherine (the director of writing
center) was back as she may know of another way
this machine is to be serviced, or may have an
extra toner cartridge.

Jennifer said that she would email tomorrow.
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Cinthya Mendez-Garcia Mar 23, 2009 01:24 PM
****This is an email****
Hello.
 
We need a black toner cartridge for an HP 
LaserJet 4100DTN machine in the Writing Center 
(APS 301).  If you have any questions, please 
feel free to contact me or Katherine Schmidt (x 
88234).
 
Thank you.

Jennifer Morris 
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