Service Request Ticket - # 31208

Service Request Information

CONTACT Name Jacobs, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2009 09:03 AM
Department Business Services Phone 88383
Location Email jacobsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060258[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. J1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:58:47


TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public

Entered by Date Memo
Ryan Johnson Apr 09, 2009 03:22 PM
Status changed from (1) Pending to (5) Completed
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Ryan Johnson Apr 09, 2009 03:21 PM
Did not find anything in the Sophos quarantine. 
Installed and ran Sophos Anti-Rootkit, Spybot S&D,
Malwarebytes Anti-Malware, and Windows Defender. 
Only found an entry for Dameware, which I was able
to remove.  Turned on her pop-up blocker in
Internet Explorer, and updated her OS via
Microsoft Update.  Checked out fine afterwards.
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Ryan Johnson Apr 09, 2009 02:41 PM
Task reassigned to Ryan Johnson.
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Octavio Cervantes Mar 24, 2009 09:04 AM
Her computer has been acting strange for the past
two weeks. Today she has been able to use it well
and log in fine, but she left the computer alone
for about 15 minutes and pop up windows started
appearing on their own. 
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