Service Request Ticket

Service Request Information

CONTACT	Name	Clifton, Wanda	Date	Mar 24, 2009 11:30 AM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	cliftonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070856 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FNWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150
	Wired NIC	00:1E:C9:7A:85:DD

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Jun 09, 2009 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jun 09, 2009 11:49 AM	opps made a seperate SR for installation on #32172 it has been installed	Add Attachment
Adam Wehner	Mar 24, 2009 03:57 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Adam Wehner	Mar 24, 2009 03:57 PM	They are up and running. It is all yours now Tricia.	Add Attachment
Tricia Flaherty	Mar 24, 2009 03:24 PM	Wanda needs to be shown how to get to Acrobat via terminal server and Julie needs help recovering a corrupted file. They are working on a high priority deadline for Accreditation that is requiring them to submit a directory full of supporting documents(word, excel, powerpnt...etc) into 1 big PDF	Add Attachment
Adam Wehner	Mar 24, 2009 03:20 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Mar 24, 2009 12:21 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Teresa Hutchinson	Mar 24, 2009 12:21 PM	Tricia, Can you help with this request? Thanks! Teresa	Add Attachment
Emily Kavanagh	Mar 24, 2009 11:31 AM	Needs the program that turns document files into PDF. She said she needs this program now	Add Attachment