Service Request Ticket - # 31214

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2009 02:00 PM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20080494[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 22 in UltraSharp 22in FPW Monitor
Serial No. CN0F532H7161888IA11M Location PDR
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 24, 2009 04:44 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 24, 2009 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Mar 24, 2009 04:44 PM 
adware from facebook.....

helped her remove it
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Cinthya Mendez-Garcia Mar 24, 2009 02:03 PM 
available hours:
anytime this week.
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Cinthya Mendez-Garcia Mar 24, 2009 02:02 PM 
says she is not getting pop-ups but is getting 
multiple sophos anti-virus messages.

says started getting them about 30 min. ago. her 
toolbar says "ask.com search engine."

messages says 
"filec-programfiles-gamevants-gamevants-lib32.ell 
belongs to adware-puagamevants (of type adware)"
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