Service Request Ticket - # 31220

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2009 08:34 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080624[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A9XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:1F:5B:3D:FE:0C

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Apr 22, 2009 03:07 PM 
Task reassigned to Ryan Johnson.
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Ryan Johnson Apr 22, 2009 03:07 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Johnson Apr 22, 2009 03:07 PM 
The initial problem with PDFs has been taken care
of, however she still has issues with printing
sports brochures and it takes a long time.  Was
informed that the memory for her printer is on
order, and will be installed when it gets here. 
Closing the task as the initial issue has been fixed.
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Ryan Johnson Apr 09, 2009 02:34 PM 
Called and left a message to see when she would be
available.
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Ryan Meyer Apr 08, 2009 04:09 PM 
called and stopped by her office and was
unavailable. Did not leave VM but did leave a
message with her colleague.
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Lance Jewett Apr 07, 2009 12:38 PM 
Called but she was still on her lunch break
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Cinthya Mendez-Garcia Apr 06, 2009 02:17 PM 
available times:
today until 5pm
rest of week 8am-5pm
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Octavio Cervantes Apr 06, 2009 08:54 AM 
Priority changed from (3) Priority to (2) High Priority.
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Octavio Cervantes Apr 06, 2009 08:54 AM 
Called in this morning, she sounded frustrated
about not having her printing issue solved.
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Kelsey Hutchinson Apr 02, 2009 08:57 AM 
urgent. called back to check on the status of the 
service request. Printer is still not working. 
Needs to be ASAP. Printing jobs are being backed 
up.
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Cinthya Mendez-Garcia Apr 01, 2009 08:44 AM 
called back to check on the status of the task
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Kayla Fordham Mar 31, 2009 08:06 AM 
She called back today and said it was urgent.
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Mark Lyons Mar 25, 2009 03:47 PM 
She called back about her task.
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Cinthya Mendez-Garcia Mar 25, 2009 08:38 AM 
trying to print a PDF from her desktop, says she 
has printed it multiple times before with 
alterations its a big file. 

says when she clicks print on it it only prints 
the first 4 pages and its a 6 page document. 

says she gets message "unable to connect to cifs 
host"  will retry in 60 seconds. says she has 
even tried creating another document with only 
the 2 pages she needs but same message appears. 
she also tried sending it to another printer same 
message comes up. 

available hours:
after lunch break after 12/noon she is available.
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