Service Request Ticket - # 31236

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2009 02:13 PM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080482[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. D7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:CF:20

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact mlyons@wou.edu 88925

Tracking

Entered by Date Memo
Mark Lyons
Email

Public
Entered by Date Memo
Mark Lyons Mar 25, 2009 02:47 PM 
Task reassigned to Mark Lyons.
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Mark Lyons Mar 25, 2009 02:46 PM 
Status changed from (1) Pending to (5) Completed
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Mark Lyons Mar 25, 2009 02:39 PM 
Task was self resolved.
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Mark Lyons Mar 25, 2009 02:15 PM 
Tom accedently set his homepage to the weather 
channel. He is now getting a Sophos message that 
says Host type adware.
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