Service Request Ticket - # 31239

Service Request Information

CONTACT Name Wheeler, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2009 03:05 PM
Department Advancement & Foundation Phone 88134
Location Email wheelerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060233[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 71L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:54:4B


TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public

Entered by Date Memo
Megan Thibeault Mar 27, 2012 11:51 AM
Status changed from (4) On Hold to (5) Completed
Add Attachment
Megan Thibeault Mar 27, 2012 11:51 AM
Paul and I discussed that this ticket should be
closed now. 
Add Attachment
Ron Swartzendruber May 04, 2010 02:14 PM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Ron Swartzendruber Apr 29, 2010 03:44 PM
Status changed from (2) Scheduled to (1) Pending
Add Attachment
Ron Swartzendruber Apr 29, 2010 03:44 PM
Priority changed from (2) High Priority to (5) Low Priority.
Add Attachment
Ron Swartzendruber Apr 29, 2010 03:44 PM
Christopher left, so this is on hold and we don't
even know if it'll ever need to be done
Add Attachment
Ron Swartzendruber Nov 23, 2009 05:10 PM
This project has been scheduled for 2010. 
Christopher is aware of this and doesn't need to
be contacted.
Add Attachment
Ron Swartzendruber Nov 23, 2009 05:09 PM
Status changed from (1) Pending to (2) Scheduled
Add Attachment
Teresa Hutchinson Nov 23, 2009 03:17 PM
Status changed from (4) On Hold to (1) Pending
Add Attachment
Teresa Hutchinson Nov 23, 2009 03:17 PM
****This is an email****

Hi Chris,

We were just going through our service request 
list and found a task for you (#31239) that was 
relating to needing a WOU address for email for 
life program.

I believe this can be closed at this time but 
just wanted to make sure.  If not, just let us 
know.

Thanks!
Add Attachment
Ron Swartzendruber May 05, 2009 12:38 PM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Ron Swartzendruber May 05, 2009 12:38 PM
We're holding off on this for now... Bill says the
last three alumni directors have requested this
and he turned them down every time. (Chris wasn't
aware of this.)  Bill is checking into the legalities.
Add Attachment
Ron Swartzendruber Apr 13, 2009 02:11 PM
Scheduled a meeting with him Monday 3:00 PM
Add Attachment
Ron Swartzendruber Apr 09, 2009 04:32 PM
He's not talking about an email box; he's talking
about a whole program where alumni would log in
and give an email address (yahoo, gmail, whatever)
and some sort of special "Email for Life" address
would forward to that.  This is a full-scale
project and I told him it would take some research
and planning, and asked him to provide examples of
how other schools do it.
Add Attachment
Ron Swartzendruber Apr 09, 2009 02:58 PM
Left audix asking if he needed a forwarding
address or an actual inbox.  Let's hope he doesn't
need an inbox, that's annoying.
Add Attachment
Teresa Hutchinson Apr 09, 2009 12:49 PM
Chris called the main number again to say he 
hasn't received a call back.  So 
I called Chris (8-8134) and left a voice mail 
that we were working on it. That it was assigned 
to Ron and he will be in later today and might be 
able to help with the request.
Add Attachment
Richard Rogers Apr 09, 2009 09:39 AM
Task reassigned to Ron Swartzendruber.
Add Attachment
Richard Rogers Apr 09, 2009 09:39 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Teresa Hutchinson Apr 09, 2009 09:39 AM
Brian said to reassign to Ron or Brad or Dave.  
Add Attachment
Teresa Hutchinson Apr 09, 2009 09:39 AM
Chris called back to say that hasn't heard 
anything about this request and he never received 
the email confirmation with service request 
number.  He would like assistance asap.  Brian 
said it's a brad or ron or dave thing.
Add Attachment
Paul Lambert Mar 31, 2009 10:01 AM
Task reassigned to Network Support.
Add Attachment
Mark Lyons Mar 25, 2009 03:08 PM
He wants to set up an wou address for the Email 
for Life program and wants to get it set it up, 
or know who talk to about getting it set up.
Add Attachment