Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Dr. Dianne	Date	Mar 26, 2009 01:53 PM
	Department	The Research Institute	Phone	5413462491
	Location		Email	fergusod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080841 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag	99VDGJ1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	99VDGJ1	Location	Dianne Ferguson
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069589
	Wired NIC	00:21:70:58:D5:91

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 23, 2009 01:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 23, 2009 01:00 PM	We took this computer over to Lisa so the person could get it from her and take it back down to Eugene.	Add Attachment
Tricia Flaherty	Apr 14, 2009 10:11 AM	Adam, Lisa Wilson says someone from Eugene is on campus and able to transport station to Eugene, Please contact Lisa Wilson this morning to see if that is a possiblity	Add Attachment
Dale Goodell	Mar 26, 2009 03:54 PM	Task reassigned to Adam Wehner.	Add Attachment
Dale Goodell	Mar 26, 2009 03:54 PM	I have placed CPU, keyboard, mouse, cables and invoice paperwork in Tech Inbox 1. Machine has been ghosted, the latest Microsoft updates applied, upgraded to Office Pro 2007, and Office updates applied. Machine has been renamed but not bound to MASH. Reassigning task to Adam to take care of network setup for TRI-Eugene.	Add Attachment
Dale Goodell	Mar 26, 2009 02:18 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Mar 26, 2009 01:56 PM	This is on counter in ITC009 with new equipment setup form and invoice, this needs to be imaged and ready to go to TRI Eugene Office, we need to discusss with Lisa Wilson at 8-8786 about how that final delivery will happen	Add Attachment