Service Request Ticket - # 31256

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2009 11:45 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080855[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS M1330 laptop, 2.5GHz/800MHz FSB/6MB
Serial No. D3M5GJ1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Software Roxio Creator DE 10, MS Office Pro Plus 2007 from P0069559 installed as Office Pro 2003

Wired NIC 00:23:AE:1A:EC:35


Wireless NIC 00:21:5C:52:B0:5F


Bluetooth NIC 00:22:69:C5:3E:CD

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Apr 06, 2009 04:11 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Apr 06, 2009 04:11 PM 
Machine delivered.
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Dale Goodell Apr 02, 2009 04:19 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Apr 02, 2009 04:19 PM 
Machine is ready to deliver.  Delivery planned for
Monday, 4/6/09, around 8 am.  Need to install
Brian's AT&T Wireless card for this laptop.
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Dale Goodell Apr 01, 2009 10:55 AM 
Task reassigned to Dale Goodell.
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Dale Goodell Apr 01, 2009 10:54 AM 
I am taking this task.  I will deliver the two
laptops together.  Currently, software setup
complete for Scott Tighe, but need to resolve
issues with Ghosting.
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Tricia Flaherty Mar 27, 2009 11:51 AM 
He has a current M1330 laptop(w/ VISTA) that this 
will be replacing for him and then that laptop 
will be going to a WCPI staff person offsite 
(Rich Hendricks)  He will be meeting him at a 
training to deliver the older M1330(W#20070796).  
Linda Root can serve as a scond point of contact 
since Brian Kauffman is often on the road.  
Please not that this is a rare VISTA setup due to 
their use of AT&T wireless cards for travel(see 
SR26587 for more info) Please retain all the 
packing material for this laptop as they may need 
to ship them or other laptops down the road make 
sure that Linda Root is giving the boxes for that 
purpose.
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