Service Request Ticket

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Service Request Information

CONTACT	Name	Tighe, Scott	Date	Mar 27, 2009 12:00 PM
	Department	Criminal Justice	Phone	14003
	Location		Email	tighes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080856 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	H3M5GJ1	Description	Dell XPS M1330 laptop, 2.5GHz/800MHz FSB/6MB
	Serial No.	H3M5GJ1	Location	007
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Roxio Creator DE 10, MS Office Pro Plus 2007 from P0069559 installed as Office Pro 2003
	Wired NIC	00:23:AE:1A:F1:12
	Wireless NIC	00:21:5C:56:BD:0B
	Bluetooth NIC	00:22:69:C5:3E:DC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 03, 2009 09:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Apr 03, 2009 09:22 AM	Delivery completed. Installed AT&T Wireless card. He will test wireless access from home	Add Attachment
Dale Goodell	Apr 02, 2009 04:17 PM	Delivery planned for Friday morning, 4/3/09, around 8 am.	Add Attachment
Dale Goodell	Apr 02, 2009 04:17 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Apr 02, 2009 04:17 PM	Machine is ready to deliver. Need to work out the details of the AT&T Wireless card with Scott. I'm told that he doesn't use it, but will need to see what he needs.	Add Attachment
Dale Goodell	Apr 01, 2009 10:53 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Apr 01, 2009 10:53 AM	Software setup complete; issues with Ghosting.	Add Attachment
Dale Goodell	Mar 31, 2009 04:28 PM	I have the machine and am almost ready to make a Ghost image.	Add Attachment
Tricia Flaherty	Mar 27, 2009 12:03 PM	This is on counter in ITC 008 with New Equp Setup form in original box there are two laptops going to WCPI other is on SR31256	Add Attachment
Tricia Flaherty	Mar 27, 2009 12:02 PM	Linda Root canserve as a second point of contact since Brian Kauffman is often on the road. Please note that this is a rare VISTA setup due to their use of AT&T wireless cards for travel(see SR26587 for more info) Please retain all the packing material for this laptop as they may need to ship them or other laptops down the road make sure that Linda Root is giving the boxes for that purpose.	Add Attachment