Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Mar 27, 2009 12:11 PM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 30, 2009 09:15 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Mar 30, 2009 09:14 AM	Task completed. Invoice will come later.	Add Attachment
Dale Goodell	Mar 27, 2009 02:32 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 27, 2009 02:32 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Mar 27, 2009 02:32 PM	Machine has been ghosted and all Microsoft Updates have been applied. Waiting for invoice paperwork.	Add Attachment
Tricia Flaherty	Mar 27, 2009 12:13 PM	This computer will be on counter in ITC008 with setup form, secondary contact for this can be Linda Root. The monitor that they ordered with this station W#20080860 will be going to Brian Kauffman's stations and his current monitor will be used by Ashley with this new desktop.	Add Attachment