Service Request Ticket - # 31260

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2009 12:50 PM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050959[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description PowerBook 15in 1.67GHz SuperDrive #Z0C9
Serial No. W8549JRPSX2 Location PDR 2023 Giveaway

CPU G4 1.5GHz


OS Unknown Software MS Office Pro 2004 from P0055222

Wired NIC 00:11:24:D6:04:72


Wireless NIC 00:14:51:D8:76:A1


Bluetooth NIC 00:14:51:D4:A6:1C

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 09, 2009 01:31 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 09, 2009 01:31 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 09, 2009 01:31 PM 
Emailed Sandy on 4/9/09:

Hi Sandy,
 
We have a service request open for you, #31260, 
regarding restoring some files for you.  We were 
just checking in to see if you were needing any 
additional assistance with this and to see if we 
can help.
 
If we can, just give us a call at 8-8925.
 
Thanks!
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Lance Jewett Apr 02, 2009 09:50 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lance Jewett Mar 31, 2009 09:43 AM 
I called and left a VM
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Brad Dougherty Mar 30, 2009 11:37 AM 
Task reassigned to UCS Tech.
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Brad Dougherty Mar 30, 2009 11:37 AM 
The files can't be restored from backup because they were on the 
laptop....not on the server. A tech can attempt to use an app like 
"Recuva" to see if they can restore the files on the laptop.
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Brian Berkley Mar 30, 2009 10:16 AM 
Task reassigned to Network Support.
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Cinthya Mendez-Garcia Mar 27, 2009 12:54 PM 
Priority changed from (3) Priority to (2) High Priority.
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Cinthya Mendez-Garcia Mar 27, 2009 12:53 PM 
says she had about 9 files on the desktop. Mainly 
word documents and photoshop documents, giv files 
and lists. 

available hours:
today until 4:30pm

needs these before monday.
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Cinthya Mendez-Garcia Mar 27, 2009 12:52 PM 
says its a smart classroom laptop that she took 
to conference. 

says she tried to burn files onto a CD she drag 
them onto the CD but before burning the CD she 
threw them away into the trash and deleted them 
from the trash. 

when she clicked burn on the CD it gave her the 
message "original files do not exist."
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